Case Study – Early Intervention Organisation II

One of the great advantages of The Questant Process is that it can be used to swiftly revisit an organisation to see what differences changes structure and service delivery have made.

About 18 months after their first Questant Process report, the Early Intervention organisation outlined in a previous case study (read the case study here), came back to us and said “Could you run the Process again for us please? We’ve had some changes and we’d like to see what differences they have made.”

The organisation’s work contributes to a reduction in demands on the public purse in a number of ways dependant on the individual service provided.

Through their early intervention work in respite care they can reduce the stress parents may be under, allow them to attend support meetings that they would otherwise be unable to attend, leading to reduced addictions and thereby increasing self-esteem, self-confidence and the capability to better deal with society, so encouraging independence and self-reliance, including signposting to education and employability.

As the basic Process parameters were already in place, it was simply a matter of updating the Process to take account of their changes: new services had been introduced and services which the last Process report had shown were either costing money to deliver or, at best, were of marginal benefit had been revised or discontinued.

The organisation was absolutely delighted when their Questant Process report came back. It showed that one marginal service, which had undergone revision after the last report, was now delivering strong returns and that the organisation overall was performing better.

It’s rare that organisations have the foresight to come back and measure their performance using a standardised process a second time. By using the Questant Process, the organisation was able to demonstrate that “We have changed and we have improved.”